We are so excited to be back to deliver you the very best in cinema experience.
The health and safety of our guests and staff is our biggest priority, so we have made some changes to the way we do things. As the situation changes, we’ll update these steps as needed.
At present we are operating based on Stage 3 guidelines meaning we have halved our venue patron capacities. This will only change when the authorities move Western Australia to Stage 5.
We also ask for your support in keeping our venues clean and safe, and encourage all our patrons to:
- Follow distance separation when queuing at counters and kiosks plus when selecting your seating space.
- Always practice good hygiene and wash hands frequently
- Place your rubbish in the bin at the conclusion of sessions
- Cover coughs/sneezes, dispose of tissues and make use of the available hand sanitiser
- Refrain from attending the screening if feeling unwell to ensure a safe and comfortable experience for everyone
Our Statement to Cleaning Protocols
At Telethon Community Cinemas, we take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our cinema guests and employees. We have been closely monitoring the Australian Government Departments of Health information as well as the US Centre for Disease Control and Prevention (CDC) and World Health Organisation (WHO) statements regarding the coronavirus (COVID-19). Over the past few months, we have been working to ensure that our standards exceed the latest guidance on hygiene and cleaning. Our health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to cinema auditorium and common-area cleaning procedures. Specific steps we are taking include:
Volunteers, Safety and Knowledge:
Telethon Community Cinemas’ volunteers – and their own health, safety and knowledge – are essential. Here are some ways we’re supporting our team:
- Hand Hygiene: Proper and frequent hand washing is vital to help combat the spread of viruses. In our daily briefings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests. Hand sanitiser stations will be located at the entrance to each venue as well as on kiosk counters.
- Temperature Assessment: Volunteers will have their forehead temperature taken upon arrival for their session. Patrons will be able to access this as well.
- Food Handling: All volunteers serving patrons will be required to wear food handling gloves.
- Ongoing Training: In addition to internal training on cleaning and hygiene protocols, TCC volunteers have also completed enhanced COVID-19 awareness training provided by the Australian Government Department of Health
- Real Time Information: Telethon Community Cinemas has a centralised internal communication system to ensure all volunteers have the latest news and information to use to prepare for and respond to COVID-19. In addition, TCC’s management is on standby 24/7 to support the cinemas and coordinate with local and regional authorities if required
Cleaning Products and Protocols:
We work with our partners and suppliers to make sure our venues can procure and use approved cleaning and disinfection products.
- Venues: We use cleaning and disinfecting protocols to clean venues, including high-touch areas.
- Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on service counters, kiosks, door handles, public bathrooms and handrails.
- Back of House: In the spaces where our volunteers work ‘behind the scenes,’ we are increasing the frequency of cleaning and focusing on high-touch areas like storage areas and offices.
If we are alerted to a case of COVID-19 at one of our venues, we immediately work with the relevant health authorities to obtain the facts and guidance on steps to take with both patrons and volunteers. We undertake an additional cleaning and disinfecting protocol of the common areas of the cinema as well as the areas we know the patron or volunteer may have utilised on their visit. Our recovery protocol is to engage professionals to disinfect all areas of the venue.
Frequently Asked Questions
The safety of our patrons and volunteers is our biggest priority. We have introduced spaced seating in our venues in line with Government restrictions. We will continue to monitor our cinemas to ensure these guidelines are being adhered to. You will notice that we have reminders around our venues and spaces to ensure that all patrons and volunteers understand what social distancing rules they need to adhere to.
Our bean bag lounges are only used once per day and health advice is that this means that they are safe for use. You are also welcome to provide your own seating.
We have introduced space separation to our venues, so everyone has room to safely enjoy the movie, meaning you’ll have space between you and other patrons. Planning to come with friends and family? No problem. You can sit next to them by moving over, therefore leaving extra space between you and other patrons.
The safety of our guests are staff is our biggest priority. You can go online and transfer your booking to any future session.
We will continue to offer the full experience including food and drink items.
Online is best and costs not more.
Our counters, tills and pay terminals and other high-touch point surface areas will be cleaned regularly. Patrons are encouraged to dispose of their rubbish at the conclusion of the screening.
Yes, we are working closely with our volunteers to ensure they are trained COVID-19 safety, this includes serving of food and drinks. Our policy requires that volunteers complete a COVID-19 Department of Health course and will be encouraged to stay at home if they feel unwell to help stop the spread. Our volunteers will also undergo temperature checks at the start of every shift.